Refunds & Returns

Custom items are made for you

Because every order is printed and assembled specifically for you, we are unable to accept returns or exchanges for change of mind. We encourage you to review your photos and order details carefully before you complete checkout.

Damaged or defective orders

If your order arrives damaged, defective, or significantly different from what was ordered, please email hello@coastalimpressions.co within 14 days of delivery with:

• Your order number
• A photo of the damaged or defective product
• A brief description of the issue

We'll arrange a free replacement or a refund of the affected items at our discretion.

Photo quality

We print what you upload. Low-resolution, blurry, or heavily compressed photos may print with visible imperfections — these are not considered defects. See our photo tips.

Order cancellations

We can only cancel orders that have not yet entered production. Once production starts (usually within 24 hours of photo upload), orders cannot be modified or cancelled.

How to reach us

Email hello@coastalimpressions.co — we read every message and respond within one business day.